Engagement models
Advisory retainers and fixed-fee engagements.
Start with a scoped engagement or keep a senior consultant embedded through your migration. No vendor kickbacks — our incentives sit entirely with you.
Essentials
Advisory coverage for teams running a stable contact center.
$4,000/mo
- Monthly steering session
- Vendor escalation support
- Quarterly roadmap review
- Email access to your consultant
Most engaged
Growth
Embedded advisory while a migration is actively in flight.
$9,500/mo
- Bi-weekly working sessions
- Routing & integration design reviews
- AI containment tuning
- Vendor commercial support
- Client portal with live program tracking
Enterprise
Full program partnership across multi-site, multi-vendor estates.
$18,000/mo
- Dedicated principal consultant
- Weekly delivery cadence
- Executive QBRs & board reporting
- Cutover hypercare coverage
- Unlimited stakeholder workshops
Fixed-fee engagements
Defined scope, defined price, defined deliverables. Each engagement credits toward a retainer if you continue with us.
Discovery & Cost Baseline Assessment
Two weeks to a validated baseline and a credible savings target.
$4,500one-time
- Current-state cost baseline
- Routing & channel inventory
- Savings target with confidence range
CCaaS Vendor Selection Sprint
Six weeks from requirements to a negotiated, signature-ready deal.
$15,000one-time
- Weighted requirements & RFP build
- Vendor demos and scorecard
- Commercial negotiation support
AI Optimization Audit
Find the containment and automation gains hiding in your traffic.
$12,000one-time
- Intent & deflection analysis
- Automation opportunity map
- Prioritized savings blueprint